Hotel management: Telephone Operation Exchange:-

• With the development in techonology telecommunication has become quicker and more reliable means. In the modern times it is impossible to imagine hotel industry operating without a telephone exchange system. telephone is indispensable in the context of a modern business where rapidpace and individual contact are so important .In large and busier hotels a switchboard is placed in a seclude room where telephone operators are employed to deals with the numerous incoming and outgoing calls.the telephone etiquettes are as follows:-
• be regular and punctual on job
  
• always identify the name of hotels company or works area and yourself.
• speak clearly into the receiver ,holiday the mouth piece about one inch away.
• receiver and answer calls prompty.
• never shot and sneeze into the receiver.
  
• never put and think into the mouth e.g.chewing gum,nuts etc.
  

• not leave a caller waiting on the line too long.
• speak clearly and slowly ,and always be polite and helpful.
• not use technical or unfamiliar words on telephone convertation.
• advice the caller while transferring the call.